From opening your account to making withdrawals — find detailed guides and support for every 1 Bet service right here.
What do you need help with?
Select a category based on the type of issue you're facing
New to 1 Bet? No worries — just follow the simple steps below.
Click the "Register" button in the top menu. A form will appear asking for your mobile number, password, and some basic details. The whole process takes under 2 minutes.
An OTP code will be sent to the number you provided. Enter the code in the designated field and tap "Confirm". If you don't receive a code, use the "Resend" option.
Add your name, date of birth, and preferred payment method. Keeping this information accurate will prevent any issues when you withdraw later. To update these details in the future, you'll need to contact support.
Make a minimum deposit of ৳500 via Mobile Pay, Nagad, or Rocket. Once the deposit is confirmed, your welcome bonus will be credited to your wallet automatically.
Once your balance is topped up, pick your preferred sport or game and place your bets. If it's your first time, start with smaller bets to get a feel for the platform before staking more.
Read through these points before making a deposit.
The minimum deposit on 1 Bet is ৳500. Sending less than this amount may result in the transaction going through without being credited to your account. If that happens, send a screenshot to support.
When making a payment via Mobile Pay or Nagad, enter your 1 Bet User ID in the reference field. Without it, the deposit will need to be verified manually, which takes extra time.
Avoid depositing from someone else's Mobile Pay or Nagad account. Sending from your own number speeds up verification and makes withdrawals smoother.
Deposits are usually processed instantly. However, between 11 PM and 6 AM, it may take 5–10 minutes. If your deposit hasn't arrived within 20 minutes, please contact support.
The maximum deposit per transaction is ৳50,000. To deposit a larger amount, split it across multiple transactions or contact support.
Withdrawal Methods & Timeframes
Choose any method to withdraw funds from 1 Bet
| Payment Methods | Minimum | Maximum | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | 10–30 minutes | Active |
| Nagad | ৳500 | ৳50,000 | 10–30 minutes | Active |
| Rocket | ৳500 | ৳30,000 | 15–45 minutes | Active |
| Bank Transfer | ৳2,000 | ৳2,00,000 | 1–3 Business Days | Active |
| Crypto | Equivalent to ৳1,000 | Unlimited | 30–60 minutes | Selected Users |
If you run into any issues while using 1 Bet, start by browsing this Help Center. Most common questions are already answered here — it saves time and means you won't have to wait for support.
Say you sent money via Mobile Pay but it hasn't been credited to your account. First, save your Mobile Pay transaction ID. Then go to 1 Bet Live Chat and share the transaction ID, amount, and time of transfer. Our support team typically resolves it within 15 minutes.
Extra care is needed when it comes to withdrawals. To withdraw on 1 Bet, your account must have a completed KYC verification. Simply upload a photo of your National ID or passport to start the process. Verification is usually completed within 24 hours.
A common question is whether bonus funds can be withdrawn directly. The short answer is no. To withdraw bonus money, you need to meet a wagering requirement — meaning you must place bets totalling a specific amount first. This requirement is always listed in the bonus details. For example, 10x means you need to wager ten times the bonus amount before it becomes withdrawable.
Technical issues like the site not loading or the app crashing can usually be fixed by clearing your browser cache or updating the app. If that doesn't help, reach out to us via our Telegram channel or email. Sending a screenshot helps us identify the problem faster.
Having this information on hand will help resolve your issue faster.
Have your 1 Bet User ID or registered mobile number ready. It will be the first thing you're asked for.
For payment issues, having your Mobile Pay or Nagad transaction ID and amount ready will save you time.
Take a screenshot of the issue. It helps the support team understand the problem faster.
Note when the issue occurred — especially for payment or bet-related problems, the exact time can be important.
Customer support quality is a common complaint on many online betting platforms — slow responses, or agents who can't communicate in Bangla. 1 Bet takes this seriously. The support team is fully fluent in Bangla and trained to resolve your issues as quickly as possible.
A live chat agent typically connects within 2–5 minutes. During busy periods it may take a little longer, but rarely more than 15 minutes. If chat is unavailable, send a message on Telegram — you'll get a quick response there too.
Email support is best suited for complex issues such as account blocks or high-value disputes. Responses can take up to 24 hours. For everyday deposit or bonus queries, Live Chat is the faster option.
Something many 1 Bet users appreciate is the honest communication. If an issue can't be resolved right away, you'll be given an estimated timeframe — you're never left wondering what's happening.
1 Bet takes responsible gaming seriously. If you feel your betting is getting out of control or becoming excessive, reach out to support. You can request a temporary break or set limits on your account. This isn't a weakness — taking care of yourself is the smart move.
Frequently Asked Questions
Answers to the Most Frequently Asked Questions